PRODUCT AND ORDER FAQ

Questions, answered clearly

What the lock does, what it does not do, how the fit guarantee works and what happens after purchase.

Last updated 7 August 2026 · AXW-LEGAL-RC8-2026-08-07
Owner-approved engineering set - independent legal advice is not claimed
01

What is AXLEWARD OBD GUARD?

It is a metal guard assembly secured over the 16-pin OBD-II diagnostic socket with product-specific anti-tamper fixings. It creates a physical barrier to direct plug-in access without connecting to the vehicle electronics.

It is not a tracker, alarm, immobiliser, diagnostic device or guarantee against theft. It is one layer in a wider vehicle-security setup.

02

Will it fit my car?

OBD GUARD is guaranteed to fit an unmodified factory standard 16-pin OBD-II socket and surrounding mounting area. Checkout goes straight to delivery details and payment.

This is a promise-backed universal-socket guarantee, not a statement that AXLEWARD physically tested every vehicle model. If the socket area is modified, relocated, damaged or obstructed, contact us before fitting.

03

Can I buy for more than one car?

The current direct checkout sells one complete OBD GUARD kit per order. Place another order when you need another kit.

Optional vehicle details can be supplied after payment for support and the Fit Promise, but they are not required to buy.

04

What is included in one complete kit?

One complete kit contains one metal OBD-II guard assembly, its product-specific anti-tamper fixing set, matching service tools, a warning decal and a fitting and servicing guide.

Any applicable taxes, fit support and tracked delivery to England, Scotland and Wales are included in the server-calculated price shown before payment. There is no recurring subscription for OBD GUARD.

05

Can a garage still use the port?

Yes. Remove the guard with the supplied service tools before diagnostics, servicing or MOT work, then refit it exactly as directed. Keep the service tools secure and outside the vehicle.

Tell the garage that a removable physical cover is fitted. Do not ask anyone to force or work around the lock.

06

Are key-signal and tracking products included?

No. KEYLESS KIT, CONNECTED GUARD and RECOVERY BACKUP address different security jobs and are not included in the OBD GUARD box.

Eligible customers can choose an optional tracking or key-storage addition after the OBD GUARD payment. Every addition shows its own quantity, full price and payment step before anything is added to the same order.

07

What does the 60-day promise cover?

For any reason reported within 60 calendar days after delivery, you may return the complete OBD GUARD kit for a full refund of the product price paid using the prepaid return route we provide.

The fit guarantee applies to an unmodified factory standard 16-pin OBD-II socket and sits alongside, not instead of, your statutory 14-day cancellation right and remedies for non-conforming goods.

NEED A HUMAN RESPONSE?

Keep your order reference ready.

Use the monitored AXLEWARD route. Never include full card details.

support@axleward.co.uk